Careers

Work Hard, Love What You Do

At Global Sedan,

every employee matters because everything we do is focused on the service we provide to our clients. With our award winning app, world class website and exceptional customer contact centers, we seamlessly connect our vast network of professional and licensed professional drivers with discerning clients who value their time, value their safety and appreciate great customer service.

We are the best team

of people who love to work together, anytime of the day. We are always interested in adding extraordinary people to our team—especially those who love new challenges, appreciate flexible schedules and are as passionate about their careers as they are about their lives.

CHECK OUT OUR OPENING

Business Development, Wilmington, DE

Global Sedan is headquartered in Wilmington, Delaware. Our platform allows users to request quality, on-demand rides with a touch of their smartphone but we are rapidly developing new products. We are present in over 20+ cities nationwide, with plans to rapidly expand in the region.

This is a unique opportunity to be a founding member of the Global Sedan for Business Sales organization. We need creative thinkers and builders with previous sales experience who are passionate about developing a new kind of sales organization at Global Sedan. You’ll be on the frontlines introducing businesses to Global Sedan while developing and testing new strategies around sales. We need a highly motivated self-starter, with an engaging personality who thrives in a team environment.

Account Executives will work on a global scale to grow Global Sedan’s business through the addition of new customers. You will own the inbound lead process as well as source and qualify new companies that would be a great fit for Global Sedan products.

What you’ll do:

  • Drive revenue generation for Global Sedan for Business through prospecting, qualifying and closing new businesses.
  • Construct, forecast, and manage your sales pipeline via Salesforce CRM.
  • Understand lead qualification and work with sales operations to develop process and accuracy.
  • Build sales playbook that will be used to scale globally and train our growing team.
  • Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
  • Communicate effectively and efficiently via phone, email and in-person meetings.
  • Be prepared to share knowledge and communicate with teams around the globe.
  • Develop strong relationships with key clients that will generate revenue as new features go-to-market.
  • Wear multiple hats: sales strategy, lead generation, sales rep, and account manager.
  • Identify prospect needs, understand business drivers behind requests, and explain the Global Sedan value proposition.

What you’ll need:

  • Bachelor’s degree minimum.
  • 2-4 years of B2B sales experience, ideally in SaaS.
  • Experience working to and exceeding new sales KPIs.
  • Proven track record of growing client accounts and revenue targets.
  • Demonstrable experience using insights and data-driven decision making to inform the sales process
  • Developing sales strategies and market pitch to respond to a dynamic market landscape

Perks:

  • Employees are given Global Sedan credits every month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Business Development, Wilmington, DE

Global Sedan is headquartered in Wilmington, Delaware. Our platform allows users to request quality, on-demand rides with a touch of their smartphone but we are rapidly developing new products. We are present in over 20+ cities nationwide, with plans to rapidly expand in the region.

As a Client Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Global Sedan for Business customer base and influence internal strategy. You will work on a global scale to grow Global Sedan’s business, with the goal of making every trip a business trip.

What you’ll do:

  • Work with the Account Executive team to develop success plans and ensure a seamless transition from Sales to Client Success.
  • Drive revenue for Global Sedan for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
  • Meet or exceed all assigned expansion/upsell/retention revenue targets.
  • Develop strong relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
  • Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Global Sedan for Business customer base.
  • Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.
  • Build a Client Success playbook that will be used to scale globally and train our growing team.
  • Communicate effectively and efficiently via phone, email and in-person meetings,

What you’ll need:

  • 2-4 years of B2B client success or account management experience.
  • Proven track record of client success and consistently exceeding KPIs, revenue targets, and company goals.
  • Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs.
  • Have a competitive edge and thrive in a fast-paced team environment.
  • Strong use of insights and confidence around data-driven decision making.
  • Ability to problem solve, adapt, and grow quickly as we build the Client Success organization.
  • Excellent organization, project management and time management skills.
  • Start-up hustle

Benefits:

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

Business Development, Wilmington, DE

Global Sedan is headquartered in Wilmington, Delaware. Our platform allows users to request quality, on-demand rides with a touch of their smartphone but we are rapidly developing new products. We are present in over 20+ cities nationwide, with plans to rapidly expand in the region.

As a Client Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Global Sedan for Business customer base and influence internal strategy. You will work on a global scale to grow Global Sedan’s business, with the goal of making every trip a business trip.

What you’ll do:

  • Work with the Account Executive team to develop success plans and ensure a seamless transition from Sales to Client Success.
  • Drive revenue for Global Sedan for Business throughout the post-sales lifecycle: increase overall ridership and product utilization, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimize churn.
  • Meet or exceed all assigned expansion/upsell/retention revenue targets.
  • Develop strong relationships with key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
  • Return important customer data and insights to the Product team, with the goal of influencing internal strategy and securing the success of the Global Sedan for Business customer base.
  • Work with the Client Strategy & Success Lead to develop and iterate on a prioritization model, operational infrastructure, and internal tools and processes.
  • Build a Client Success playbook that will be used to scale globally and train our growing team.
  • Communicate effectively and efficiently via phone, email and in-person meetings,

What you’ll need:

  • 2-4 years of B2B client success or account management experience.
  • Proven track record of client success and consistently exceeding KPIs, revenue targets, and company goals.
  • Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs.
  • Have a competitive edge and thrive in a fast-paced team environment.
  • Strong use of insights and confidence around data-driven decision making.
  • Ability to problem solve, adapt, and grow quickly as we build the Client Success organization.
  • Excellent organization, project management and time management skills.
  • Start-up hustle

Benefits:

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

Business, Wilmington, DE

We are seeking a sharp, personable, highly-organized Executive Assistant to support one of our senior leaders as we continue to grow our global presence. This is an opportunity to work with a stellar team on the daily functions that are at the core of Global Sedan while keeping our fearless leaders focused. Basically, your job is to enhance our effectiveness by providing information management support; representing the team to others and generally being amazing.

What you’ll do:

  • Provide administrative support to one of our senior leaders. This includes managing complicated internal/ external meetings and global travel schedules, reviewing and processing contracts and expenses, and maintaining confidentiality of all work material.
  • Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
  • Handle confidential and non-routine information and facilitate communication between appropriate departments.
  • Conserve team’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintain confidence and protect operations by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

What we’re looking for:

  • BA / BS degree or equivalent work experience.
  • ~8 years of senior team level support experience.
  • Attention to Detail. Being right the first time matters a lot to us.
  • Strong communication skills and ability to interact with internal and external partners.
  • Work well under pressure in a fast paced environment.
  • Superior organizational skills and great follow through on tasks.
  • Be a problem solver at heart with a genuine interest in learning by helping.
  • Hustle. The company depends on us to deliver quickly, across time zones, in multiple languages, and from locations all over the world. We need somebody not to keep the trains running on time, but to speed them up.
  • Attitude. We work awfully hard and we’re having a blast doing it. This team believes what we’re doing is changing the world for the better, and we play to win.
  • An interest in and passion for Global Sedan.

Perks:

  • Employees are given Global Sedan credits every month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

Business, Wilmington, DE

Are you passionate about high-growth companies and have strong data analysis and SQL skills? Are you an energetic team player that is comfortable wearing many hats? Do you have a passion for unearthing and rethinking massive amounts of raw data? Data drives the core of Global Sedan’s operations, and we have a challenge for you.

As a Global Data Analyst on Global Sedan’s PRO team (Process, Resource, & Optimization), you will help build the framework for the analysis behind company-wide decisions related to operations, process, and optimization.

What you’ll be doing:

  • Collaborate with different teams to understand and document the vast Global Sedan data universe
  • Write queries and perform ad hoc data analysis to keep the nerve center of our operations engine running at full speed
  • Create, improve, and automate reporting methods
  • Proactively develop new KPIs/metrics to identify trends in the 20+ cities we operate across multiple product lines

Here are kinds of skills we’re looking for:

  • 2+ years of work experience developing a best-in-class understanding of databases, data relationships and data integrity (we are building out a team with people with a variety of experience levels)
  • BS/Masters in Math, Physics, CS, Statistics, Economics or another quantitative field
  • Expert SQL experience required
  • Development experience in at least one scripting language (Python preferred)
  • Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
  • Strong communication skills and attention to detail; accuracy is a must!
  • A preference for quality over quantity – you get the math right and aspire to build the right solution; you appreciate being part of a team that holds each other to a high bar

Perks:

  • Employees are given Global Sedan credits every month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

Benefits:

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

We’re bringing Global Sedan to every major city nationwide. We need brains and passion to make it happen and to make it happen in style.

Business, Wilmington, DE

Global Sedan is seeking a resilient Sales Strategy & Operations Manager with a high degree of intellectual curiosity and a track record of results. The Sales Strategy & Operations Manager will own improving our CRM and sales technology stack.

In this role, you will design and deliver dashboards, models and insights to inform business decisions on sales activity and process, territories, quotas, forecasts and hiring.

You will also own improving our sales technology stack. This is an opportunity to impact not just growth but the business fundamentals of Global Sedan’s new product group.

Job Description:

  • Develop programs that evolve and transform the way that Global Sedan markets and sells products.
  • Create the strategies that steer the sales org including overall structure, compensation and quotas, lead generation and management, territory optimization, sales incentive programs, etc.
  • Lead deployment of Salesforce.com and manage ongoing administration including user management, data management, application setup, customization, reports and dashboards
  • Responsible for building tools and creative processes for the sales organization to boost productivity
  • Assist in the development, execution, and maintenance of training for the Sales organization and manage the onboarding process of new Sales employees
  • Do the right things so our sales stack promotes simplicity and productivity
  • Develop system to collect data on the key drivers of sales productivity
  • Document and systematically relieve bottlenecks in the sales process
  • Work with cross functional business partners to solve company problems
  • Perform ad hoc analyses of sales data to improve sales strategy and operations
  • Investigate strategic tech investments and manage sales technology vendors

What it takes:

  • You are relentlessly driven, self-motivated and goal-oriented
  • You are resilient, mentally tough and “bulletproof”
  • You enjoy success most when you’ve had to overcome obstacles to achieve it
  • You celebrate your success, and the success of your teammates even more
  • You don’t wait for anyone to give you anything – you make it, build it, finish it
  • You know opportunity is disguised as hard work (no silver bullets)
  • You leverage attention to detail and automation to reduce repetitive work
  • You act with professionalism and exemplify honesty, integrity, character & candor
  • You demonstrate your desire to master your craft early and often
  • You have an unstoppable intellectual curiosity, always asking: How? Why not?
  • Wherever you go, your previous colleagues and customers try to hire you

Requirements:

  • BA/BS degree in a technical or business-oriented field or equivalent practical experience.
  • 4+ years of experience at a management consulting firm, investment bank, or similar corporate setting.
  • Experience writing SQL queries and working with data sets.
  • Project management experience.

Perks:

  • Employees are given Global Sedan credits each month.
  • Ground floor opportunity with the team
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits:

  • Global Sedan employees are given Global Sedan credit each month
  • 401(k) plan,
  • Full medical / dental / vision package to fit your needs
  • Unlimited vacation policy; work hard and take time when you need it

Business, Wilmington, DE

Global Sedan is looking to bring on a program manager, dedicated to piloting large-scale global initiatives that touch multiple teams. The primary program for this role will be Momentum — a series of initiatives across the globe to increase driver partner engagement and happiness.

Global Sedan is committed to providing people with work that puts them first through its platform. The products we build, the processes we push out, and the communications we send are all about creating flexibility and opportunity for driver partners. The Momentum Program Manager will be tasked with ensuring that Global Sedan’s relationship with its partners is a strategic, competitive advantage. This entails engaging drivers early by understanding their goals and pain points; motivating drivers by helping them reach their goals and finding long term solutions for their pain points, and rewarding drivers who meet their goals while providing an exceptional experience for riders.

The Momentum Program Manager will be a proven and well-respected Operations leader, an analytical powerhouse, an innovative problem solver, a compelling storyteller, and an empathetic advocate for drivers on the Global Sedan platform.

What you’ll do:

  • Strive to improve the full experience of driver partners by gathering feedback, running experiments
  • Lead a global structure of operational leads focused on developing effective strategies to increase driver engagement and happiness
  • Develop and continue to improve on a dashboard of actionable data about the driver experience
  • Partner with the product teams to improve driver onboarding, communications, NPS, and earnings
  • Work closely with the Communications and Policy teams to develop and implement strategic campaigns and events around the world that elucidate the experience of driver partners and how Global Sedan gives them flexibility and access in their earning opportunities

What you’ll need:

  • 6+ years of heavy operational experience; aggressive executor
  • Highly analytical with an instinct for data-driven decisions
  • 3+ years marketing experience
  • Strong cross collaborator; ability to quarterback across several different teams
  • Experience and a passion for gender diversity in and outside of professional experience

Perks:

  • Employees are given Global Sedan credits every month.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits:

  • 401(k) plan, gym reimbursement
  • Full medical/dental/vision package to fit your needs
  • Unlimited vacation policy; work hard and take time when you need it

Business, Wilmington, DE

Our senior administrative assistant are the glue that keeps our functional teams together and the driving force that keeps Global Sedan moving. As we continue to grow our global presence, we are looking for amazing Senior Administrative Assistants to support our fearless senior leaders in functional groups such as: business development, supply growth, engineering, operations, and finance.

Do you have the knack to anticipate the needs of the team and can effectively resolve admin and operational issues before they even arise? If so, see the day-to-day functions below and apply!

What you’ll do:

  • Oversee calendar including adding, canceling and editing meeting requests, as well as ensuring timing and logistical details are in place.
  • Calendar gatekeeping inclusive of vetting, prioritizing and providing recommendations.
  • Plan and coordinate external facing meetings, which may include cross functional teams and outside vendors
  • Ensure managers are prepared for all meetings and has all necessary stationery and supplies for the day
  • Receive and direct external visitors
  • Establish and administer a process for tracking team budget including coordination with FP&A
  • Research and compile briefing documents in preparation for meetings and interviews
  • Help execute space planning directive from Executive Administrator
  • Maintains an efficient flow of information between all levels including internal and external contacts on a wide spectrum of plans and priorities
  • Reviews, proofreads, and formats all correspondence to ensure accuracy and completeness, as well as consistency
  • May attend staff meetings, take notes and follow-up on outstanding agenda items
  • Maintains and tracks manager and teams project list and goals.
  • Assist in document management, compilation, distribution and storage
  • Provide coverage for other Sr administrative assistants and EA’s
  • Sounding board, confidant and conduit to keep the executive well informed and help facilitate his decision making
  • Under manager’s guidance, communicate on their behalf by email, text, or chat
  • Identify issues for escalation and keep in constant communication with others to ensure exec is well informed.
  • Total travel coordination including air and ground transportation, hotel reservations, visas and other travel documentation
  • Travel safety coordination and administration
  • Assist team with budgets, invoices, and resolving any AP or AR issues
  • Compile receipts to file expense reports and track reimbursement status
  • Plan and coordinate team all-hands meetings, internal events, offsites, and all logistical and budget requirements related the above
  • Team expert and go to person for general requests and questions and keeper of all team resources
  • Assist managers with team building and culture and serve as the barometer for team morale
  • Initiate administrative processes for efficiency and draft team playbooks and proceduresc
  • Partner with Facilities, IT and Security to resolve any logistical issues and assist in every way possible to ensure tasks are completed
  • Assist the full life cycle of recruiting including booking interviews, liaising between the hiring team and the candidate, and coordinating onboarding of new hires
  • Available and responsive to the global nature of the business

What we’re looking for:

  • BA / BS degree or equivalent work experience.
  • 3-5 years of senior team level support experience.
  • Attention to Detail. Being right the first time matters a lot to us.
  • Strong communication skills and ability to interact with internal and external partners.
  • Work well under pressure in a fast paced environment.
  • Superior organizational skills and great follow through on tasks.
  • Be a problem solver at heart with a genuine interest in learning by helping.
  • Hustle. The company depends on us to deliver quickly, across time zones, in multiple languages, and from locations all over the world. We need somebody not to keep the trains running on time, but to speed them up.
  • Attitude. We work awfully hard and we’re having a blast doing it. This team believes what we’re doing is changing the world for the better, and we play to win.
  • An interest in and passion for Global Sedan.
  • Employees are given Global Sedan credits every month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Business Development, Wilmington, DE

Do you want to be part of the team that’s building groundbreaking global marketing partnerships?

Do you have the creativity, experiential marketing and business development expertise, relationships and marketing knowledge to take an idea from inception through partnership and launch in a way that sets a new precedent for marketing partnerships and keeps Global Sedan at the forefront of consumer attention and innovation?

Global Sedan’s Strategic Marketing Partnerships team continues to push the envelope for Global Sedan as a marketing platform. From global music launches and national movie promotions, game-changing on-demand activations and rider/driver engagements, this team is focused on building Global Sedan into a household, global name. In order to accommodate the ever-increasing scale of these activations, the Strategic Marketing Partnerships team is looking for an Experiential Marketing lead to help bring these campaigns to life.

What you’ll do:

  • Develop and execute the strategy for Global Sedan’s marketing partnerships on a global scale
  • Build relationships and get deals done in a way that continues to deepen Global Sedan’s partnership strategies.
  • Lead the ideation, development and executional teams across our experiential marketing campaigns by creating value-adding engagements that continue to elevate the brand
  • Connect the dots with our internal marketing teams in order to build cohesive marketing strategies and brand campaigns
  • Manage the big picture, and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and thrive on creating new ways to add value to partnerships. You’ll be making those not so obvious connections that drive innovative strategies and initiatives to grow our business.

What we’re looking for:

  • 8-10 years experience
  • A creative powerhouse with a proven business development and experiential marketing background. You’ll need to know how to break through the clutter and create campaigns that add value and drop jaws.
  • High throughput. Your strong bias towards action helped you earn the reputation of someone who gets things done. You love having a lot on your plate and get energy from being busy.
  • An intuition for people. You’re spending the majority of the time working with various internal and external teams, building and really cultivating new relationships with potential and existing partners and within all parts of an organization
  • The athlete’s mentality. You’re an all around player, flexing and stretching your analytical prowess, pitching in as needed but also knowing when to take control and lead a conversation be it with an engineer, a product manager, or a C-level executive.
  • Hustle is your middle name. This team moves fast and always operates in new spaces. You pick up things fast and run with them. If you need a ton of hand holding, this isn’t the job for you.
  • Instinct for managing partners. You have a proven track record of successfully managing complex partnerships and you’ve helped cultivate new initiatives from these relationships. You have a sixth sense when it comes to partnerships and can effortlessly navigate multiple partner engagements simultaneously.

Perks:

  • 401(k) plan, gym reimbursement, nine paid company holidays
  • Full medical / dental / vision package to fit your needs
  • Unlimited vacation policy; work hard and take time when you need it

Business, Wilmington, DE

Our team is growing rapidly, and we’re looking for an experienced Business & Strategy Analyst who is passionate about building new businesses and playing a pivotal role in defining how performance is measured, answering key marketing & sales questions as well as identifying key business opportunities.

In this role you’ll be an important partner to product marketing, sales, product management & engineering and will help drive key business decisions.

Responsibilities:

  • Define & build the business intelligence foundation for Global Sedan
  • Provide data based user insights that will help drive business strategy
  • Determine the proper metrics to measure marketing & sales channel effectiveness
  • Combine data across sales, marketing and product channels into a holistic view
  • Build data pipelines to enable ongoing reporting of analyses
  • Communicate effectively both verbally and in writing

Requirements:

  • 5+ years business analytics or consulting experience. Analytical and database experience is a strong plus.
  • Strong ability to derive insights and recommendations from data and turn data into actionable marketing insights.
  • Experience with marketing & sales tools (e.g. Salesforce, Excel, Mixpanel and Tableau)
  • SQL proficiency is a strong plus
  • Hustle is essential, moving quickly and executing to allow for continual iteration is a core competency of our team.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits:

  • Sharp, motivated co-workers in a fun office environment.
  • 401(k) plan, gym reimbursement, nine paid company holidays
  • Full medical / dental / vision package to fit your needs
  • Unlimited vacation policy; work hard and take time when you need it
  • Ground floor opportunity with the team; shape the strategic direction of this business.

Marketing, Wilmington, DE

As part of our  Brand + Content team, you will set the tone for our brand, writing content for rider and driver-facing marketing communications across Global Sedan digital channels, including email, blog, in-app and social.

You will work cross-functionally with our marketing and driver operations teams to ideate and launch rider and driver-facing content marketing campaigns that drive business impact. From product launches to marketing promotions, you will have the opportunity to give a local voice to Global Sedan’s communications. The right candidates will be excellent communicators, comfortable in a high-velocity startup, and passionate about building the Global Sedan brand. This position is full-time and based in Wilmington DE.

Responsibilities:

  • Develop email, blog, in-app and social copy while upholding Global Sedan’s unique brand voice and editorial guidelines
  • Strategize content campaigns and experiments and see them through to execution and measurement
  • Develop innovative ideas that will set Global Sedan apart from the competitive landscape
  • Partner with colleagues in other departments to develop focused content that drives business impact
  • Partner with Global Sedan’s in-house design team to find integrated visual/copy solutions
  • Continuously test your content marketing efforts to drive actionable insights about our messaging, segmentation and channel strategies

A good match if…

The details matter to you.

You know every word must do work, and that writing great copy demands great care with every choice. You are just as committed to crafting impressive error messages and navigation labels as you are to brainstorming splashy headlines and big creative concepts. You understand the nuanced implications — sounds, connotations, tone, cadence — of synonyms and syntax, and your itch for elegant language pushes you to polish every line until it shines.

Your writing means business.

You appreciate the art of excellent copy, but you know it’s not about creating fine art. You create communications to inform and improve user experiences, but more importantly to persuade and elicit specific actions. Your approach is rooted in bottom-line thinking, using analytics to guide creative decisions and support arguments. You value achieving business objectives over accruing portfolio pieces.

You iterate quickly and respect deadlines.

When it’s time to get locked in, you know how to move fast while still being meticulous and conscientious in your work. You know a first draft is never a final draft, so you work through multiple rounds efficiently — thinking all the way through the experience, developing a solid foundation, tinkering, collecting feedback, and refining. You do whatever it takes to keep projects on track while keeping messaging on target.

You dig deep and you go broad.

Exploration is inherent in your process. You devour research to become a subject matter expert, then you come up with a range of concepts for even a single subject line (and everything else you work on). You think through the strengths and weaknesses of a communication strategy, and have thoughtful answers to every question. There’s strong rationale behind every recommendation you make, because you tried it a million other ways. Even when you think you have the solution right away, you try honestly to prove yourself wrong.

You are equal parts content strategist and copywriter.

Clever phrases and creative concepts aren’t all you care about. You’re passionate about developing sound strategy, determining message hierarchies, and developing user experiences that communicate exactly the right message to the right person at the right time. You don’t sacrifice clarity or simplicity to protect your own precious gems.

You fight the good fight, and you fight fair.

Selling your work and ideas is one of your most impressive skills. You defend your decisions and push for what you think is right for the business objectives and audience needs, using logic and evidence rather than opinion or emotion to make your case. You do this all with a collaborative spirit that puts the good of the team ahead of your own ego — listening closely to other viewpoints and sincerely considering all feedback, then picking your battles wisely and employing storytelling techniques to win people over.

Your marketing copy gets attention and elicits action.

Compelling, memorable marketing and ad copy is your superpower. You bridge the gap between what a brand wants to say and what the audience wants to hear. You’re skilled at translating features into benefits, crafting messages with emotional resonance, and figuring out how to make them stick. Your copy stands out without being sensationalist, clearly communicates the key points, and drives toward the desired result with an irresistible CTA — all while maintaining the brand voice.

You know the words have to look (and feel) right.

Great copy is a key ingredient of great design, and your work shows how you’ve tailored messages to fit certain spaces, styles, and systems. You recognize that a first draft in a Word doc is just a starting point, and that it rarely survives contact with a design comp. You know when breaking grammar and punctuation rules is the right thing to do for a design solution, and can back it up.

You know the medium matters.

When you write content, you think about how it will be consumed. You understand how desktop vs. mobile, print vs. digital, and push vs. pull affects the way people read and retain information. You’re skilled at telling the same story across multiple channels in a way that’s integrated yet optimized for every touchpoint.

Requirements:

  • 3+ years of marketing/communications experience
  • Strong conceptual thinker with bold ideas and a fierce approach to problem-solving
  • Ability to deliver exceptional copy/content at high volumes under tight timelines
  • Ability to apply a well-defined brand voice
  • Strong team orientation and proven collaboration skills
  • Strong organizational skills, attention to detail, and ability to handle multiple tasks and meet deadlines
  • Agency experience (preferred but not mandatory)
  • Bachelors or higher in English, Communications, Journalism or related field (preferred)

Marketing, Wilmington, DE

Reporting to the Senior Marketing Manager, Brand + Content, the MM Social Media Strategist will manage the social media handles for Global Sedan.

This role will work cross-functionally with our marketing and driver operations teams to conceptualize develop and launch social media marketing campaigns for our company brand handles. Acting as community manager, this individual will be responsible for proactive and reactive channel engagement and will be tasked with maintaining a consistent brand voice while optimizing content to local communities. The right candidate will have an obsession with measurement and tracking and a proven ability to glean actionable insights to help bolster a brand’s online presence.

As a member of the marketing team, the right candidate will be an excellent communicator, comfortable in an “all hands on deck” environment, be able to operate and coordinate across multiple teams, and thrive in a high-velocity startup culture. This position is full-time and based in Wilmington DE.

Responsibilities:

  • Take ownership of Global Sedan social media channels and develop creative social media initiatives to acquire new followers and deepen engagement with existing users
  • Capture and curate social media content for Twitter, Instagram, and Facebook and manage daily presence on each platform
  • Identify and engage with relevant social influencers to facilitate further distribution of content
  • Maintain Global Sedan’s unique brand voice and editorial guidelines
  • Partner with Global Sedan’s in-house design team to find integrated visual/copy solutions
  • Use social monitoring tools to generate actionable analytics reports. Experiment and optimize our channels based on analytics
  • Set and deliver on tangible KPI’s from social (e.g. reach, engagement, growth, referrals, ROI, etc.)
  • Monitor for trends, topics, and/or issues and proactively flag them for potential activation/engagement

Requirements:

  • Bachelor’s degree or higher in English, Communications, Journalism or related field preferred
  • 2+ years of marketing/communications experience
  • Experience in social media community management
  • An understanding of, and ability to articulate how different social platforms can advance marketing strategies
  • Ability to deliver exceptional copy/content at high volumes under tight timelines
  • Ability to apply a well-defined brand voice
  • Skilled in the use of social media management and tracking tools
  • Experience developing and presenting social media analytics reports
  • Excellent communication skills
  • Strong team orientation and proven collaboration skills
  • Strong organizational skills, attention to detail, and ability to handle multiple tasks and meet deadlines
  • Agency experience (preferred but not mandatory)
  • Working knowledge of Sprinklr, Brandvoice, Photshop, Illustrator a plus
  • Photo/video production skills a plus

Perks:

  • Employees are given Global Sedan credits every month. 
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits (U.S.):

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

Marketing, Wilmington, DE

Global Sedan is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. We’re a game-changing startup, providing quality, on-demand car requests from the touch of your phone; tenacity toward delivering an awesome experience for our users is critical to our success, and we’re looking for a Marketing Manager to dominate marketing efforts for our team.

About the Job:

You’ll be tasked with growing brand awareness and marketing Global Sedan in the most efficient and engaging way possible. You’ll knock down doors and pursue any crazy idea to help grow Global Sedan. You should be as comfortable giving a 15-second elevator pitch about Global Sedan to a stranger as you are to digging into promo analytics. A typical work week might include meeting with a music festival organizer, hiring and managing a street team, attending and managing the on-site portion of an event, or digging deep into data to analyze past promotion performance.

You are:

  • Born to network and negotiate. If there’s a major event in town, you know about it and know how to get in and build out your contact list. You’re a people person with persuasive communication skills. You possess the ability to interact and shoot straight with executives and to provide advice and guidance that reflects an understanding of their business and leadership style.
  • Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities. You can prioritize high impact activities and keep complicated projects moving forward. You’ve proven your ability to work well under pressure and adapt quickly to change.
  • A self-starter. You can see marketing opportunities and run with them. From cold-calling a festival or event, to doing post-promo analysis on how well the event went, you can own a project from start-to-finish and bring Global Sedan to the masses.
  • Graceful. You’re self-aware and well spoken in meetings. You’ll humbly be the voice of Global Sedan.
  • A utility player. You’re ready to hit the ground running with an all-star team. You’ll contribute to every department and help solve any problem.
  • Stoked. You’re constantly wearing a smile and full of energy. You’re ready to go out 7 days/nights a week and turn people onto Global Sedan.
  • Personable. You know how to work a crowd and win over strangers. Awkward is not how your friends would describe you!
  • Naturally curious. You love learning how things work and you’re always looking for ways to innovate and improve. You enjoy testing different strategies and tracking the results. When we say A/B testing, you know what we’re talking about!
  • A data-driven. You have strong excel skills and can do post-promo analysis on how well a partnership went with your eyes closed.

What we’re looking for:

It’s all about the hustle. You’ll knock down doors and pursue any crazy idea to help grow Global Sedan

Responsibilities:

  • You’ll be tasked with growing brand awareness and marketing Global Sedan in the most efficient and engaging way possible. You will be expected to:
  • Develop integrated marketing campaigns
  • Execute strategic partnerships and own business development locally

Background:

  • 2+ years of relevant event coordination and management experience
  • Sales and business development experience is a plus
  • Field management, experiential marketing, sales, marketing, business development
  • Managing integrated marketing campaigns from inception to completion
  • Managing events from conception to planning to execution while managing all vendor operations
  • Degree in Marketing or Public Relations is a plus, but not required

Perks:

  • Employees are given Global Sedan credits every month. 
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits (U.S.):

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

We’re bringing Global Sedan to every major city nationwide. We need brains and passion to make it happen and to make it happen in style.

Engineering Security, Safety & Security, Wilmington, DE

Job Description

Global Sedan Engineering is a high-performance culture marked by fearlessness and hyperproductivity. We’re looking for engineers (2+ years experience) and senior engineers (6+ years experience) with natural product intuition who can work harder, faster, and smarter without sacrificing technical excellence. Our organizational challenges are unique, so you should be comfortable in uncharted territory and pumped to build systems that can support cities of 100,000 and 10 million people alike.

As an Android Engineer, you’ll have a direct impact on the rider experience for both riders and drivers. We are ambitious, engaged and excited about disrupting the transportation industry across the nation. Not just another social web app: we are moving real assets and real people around their cities.

Additionally, working within Global Sedan’s Security Research and Development organization, you will build software solutions to address the real world security concerns of our users and business.

We our products secure while delivering impeccable user experience at increasing scale. This includes developing groundbreaking login experiences for users, scalable systems that detect anomaly and abuse immediately, systems for managing sensitive data and secrets, and common services like authentication, authorization and encryption.

Millions of people from around the world have downloaded the Global Sedan Android application and our numbers continue to grow rapidly. While our global reach is impressive, it’s just the tip of the iceberg as we are prepared to take things to the next level with a small, but phenomenally talented team of engineers.

To be clear, we aren’t just developing an app; we are building an Android solution from the ground up. You will have the opportunity to own new features from day one, work on brand new Android functionality thanks to strategic partnerships, contribute to the design process, and build an Android experience that is second to none.

Here are the kinds of skills we’re looking for:

  • Experience developing, releasing, and maintaining native Java Applications (point us to your apps on Google Play).
  • Deep understanding of the Android SDK.
  • Crazy stories about supporting multiple Android devices
  • You also need experience collaborating on software projects. Cowboy coding is fun, but you have to prove that you can work efficiently as part of a team.

Bonus points if you have:

  • Insightful opinions about developing for mobile
  • A github account with some cool projects in it
  • Scary amazing debugging skills
  • Experience developing location aware mobile applications
  • Experience developing testing suites for mobile applications
  • Experience with web technologies (JavaScript, CSS, HTML5)

Perks:

  • Employees are given Global Sedan credits every month.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co­workers in a fun office environment.

Benefits:

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.
  • We’re bringing Global Sedan to every major city in the world. We need brains and passion to make it happen and to make it happen in style.

Engineering, Wilmington, DE

Many companies are data driven, but being on the bleeding edge of the P2P Transportation industry, we partner with Data to conquer a whole new world of challenges. Every Global Sedan employee is hands on with data 24 hours a day. Data is the center of our business– it drives the development of our world class service, highlights the effectiveness of incentives and promotions, measures the reach and effectiveness of localized marketing campaigns, and surfaces opportunities to improve how Global Sedan operates. It is impossible to be at Global Sedan and not feel the presence of Data.

Needless to say, as a member of Data Engineering at Global Sedan, you will be at the epicenter of an amazing company experiencing extreme growth and solving the challenges that come with scaling rapidly. Accessibility of insight requires accessibility of data; quality of insight requires quality of data- and everyone deserves accessibility to quality data. As Global Sedan is facing exponential growth, our data has followed the same “up-and-to-the-right” curve that is pervasive throughout the company.

As a member of the Data Engineering team, you will be doing just that- building and scaling a data platform that enables reliable, trustworthy, and approachable data delivered to thousands of Global Sedan employees. Your software will deliver, model, curate, data that powers core data platforms at Global Sedan.

Qualifications and Required Skills (or, in other words, your resume and your interview should speak to the following):

  • Bachelor’s degree or higher in an engineering field (Computer Science, Computer Engineering, etc).
  • Programming experience one or more application or systems languages (Go, Python, Ruby, Java, C/C++, etc).
  • Experience building data pipelines from ingestion to delivery in critical data applications (Data Warehousing, Search, Real-time Dashboarding)
  • Experience extending and implementing core functionality and libraries in data processing platforms (Hive/Pig UDFs, Spark / Spark SQL, Storm Bolts, etc)
  • An incredible desire to be part of a team that delivers impactful results every day.
  • A commitment to writing understandable, maintainable, and reusable software.
  • An innate desire to deliver and a strong sense of accountability for your work.
  • Well versed in software and data design patterns.
  • Willingness to learn new languages and methodologies.
  • An enormous sense of ownership

Desired Skills (it would be great if you could check some of these boxes!):

  • Hadoop Ecosystem of Tools (Spark, Hive, Pig, Oozie, Impala, MapReduce, etc).
  • MPP platforms (Vertica, Redshift, Teradata, Greenplum, etc.).
  • ETL tools (Kettle, Informatica, etc.).
  • Database Performance concepts like indices, segmentation, projections, and partitions.
  • Strong understanding of different storage architectures and their appropriate application
  • Experience working with business partners and engineers to gather, understand, and bridge definitions and requirements.

Perks:

  • Employees are showered with Global Sedan credits each month.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits:

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

We’re bringing Global Sedan to every major city nationwide. We need brains and passion to make it happen and to make it happen in style.

Data Science, Engineering, Wilmington, DE

Are you interested in working at the intersection of applied quantitative research, engineering development, and data analytics? Do you have interest in developing and applying quantitative solutions related to Global Sedan’s problems? If so, then this is the job for you.

Marketplace Data Scientists embed with Global Sedan’s various marketplace related product and engineering initiatives to help them solve advanced quantitative issues in real-time systems. These fascinating and challenging problems include: building Global Sedan’s dynamic pricing engine; identifying and predicting city specific traffic, travel, and demand patterns; optimizing the assignment process of matching/dispatching drivers to riders; and matching multiple riders to a driver for our Global Sedan Pool product.  Marketplace Data Scientists have the opportunity to tackle some of Global Sedan’s most innovative and impactful problems relating to the operational execution and economic decisions of the business.

However, with great opportunity comes great expectations – this isn’t the job for everyone. We are looking for people with advanced quantitative degrees who are comfortable enough with research methodologies that they can tackle abstract business and engineering problems with extreme precision, and who have the enthusiasm and initiative necessary to deliver those answers at Global Sedan’s breakneck pace. You should have demonstrable programming skills (Python experience is even better) and be comfortable with the engineering development process – you’ll be working on engineering teams.

Marketplace Data Scientists focus strongly on the mathematics and engineering related to optimizing the economics and operations of Global Sedan’s marketplace.  Therefore, particular preference is given to candidates with backgrounds in Economics, Econometrics, Operations Research, Operations Management, Industrial Engineering, Statistics, or similar.

Here are the kinds of skills we are looking for:

  • Minimum 1 year practical data science or engineering work experience out of school, in the aforementioned domains’
  • Strong quantitative background: MS or PhD preferred. 
  • Familiarity with technical tools for analysis – Python (with Pandas, etc.), R, SQL
  • Programming chops – demonstrable familiarity (work experience, Github account) with programming concepts. Python skills and previous software engineering background a plus.
  • Research mindset – ability to structure a project from idea to experimentation to prototype to implementation.
  • Driven and focused self-starters, great communicators, amazing follow-through – you aggressively tackle your work and love the responsibility of being individually empowered.
  • A preference for quality over quantity – you get the math right and aspire to build the right solution; you like a team that holds each other to a high bar.

Perks:

  • Employees are given Global Sedan credits every month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation industry.
  • Sharp, motivated co-workers in a fun office environment.

Benefits (U.S.):

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.
  • We’re bringing Global Sedan to every major city in the world. We need brains and passion to make it happen and to make it happen in style.

Engineering, Wilmington, DE

Front End Engineers at Global Sedan build and own innovative web applications using advanced JavaScript, advanced CSS, JQuery, and Angular.js with a desire to achieve good design, usability, accessibility, performance, and mobile/responsive web pages.

You will be responsible for sound technical execution of web projects through hands-on development, quality-assurance, and prototyping. These projects will require close collaboration with our product managers, user interface designers, brand producers, data scientists, mustache enthusiasts, and engineering teams.

Projects may occur simultaneously, so you must be able to juggle multiple concurrent initiatives. We will also expect you to champion sound front end standards to engineers, designers, and management.

What we are looking for:

  • A passion for doing things the right way. A defendable opinion on what comprises the “right way” is a major plus.
  • Demonstrate that you’ve built outstanding websites from concept to launch.
  • A keen eye for interaction design and finishing touches.
  • A sense of humor and/or an ability to convincingly simulate a sense of humor.
  • An eagerness to work on a product that has an unusually passionate user base.
  • An abundant desire to achieve perfection, but also a readiness to necessarily compromise.
  • Excitement for our company and what we are trying to achieve in sustainable urban transportation.

What your day will look like:

  • Brief daily meeting to sync with small cross-functional team (scrum).
  • Go off and crank on your project, checking in with other team members throughout the day with questions and updates.
  • You leave the code in a better state than when you found it (progressive refactor).
  • Participate in code reviews to ensure code quality and distribute knowledge.
  • Continuous integration and deployment.
  • Go home knowing that your work today is meaningfully improving the lives of every Global Sedan driver and passenger.

Technical requirements:

  • 2+ years of experience working as a Front End Engineer.
  • B.S. in Computer Science or equivalent.
  • Advanced level knowledge of JavaScript, jQuery, CSS, and HTML5.
  • Experience working with MVC frameworks like Angular.js.
  • Understanding of user-centered design, progressive enhancement and graceful degradation, accessibility, SEO, responsive design, and website performance.
  • Proficiency with Git/Github or other distributed version control systems.
  • Proficiency with Chrome Developer Tools.
  • Proficiency with the command line.

Optional, but a major plus:

  • Proficiency with PHP, Python, Compass, and Angular.js.
  • Experience with CSS preprocessors like Sass.
  • Understanding of unit and integration testing.
  • Experience working with the Facebook Platform and Leaflet.
  • Contributions to open source projects.
  • Mastery of recognizing Arial versus Helvetica.

Engineering, Wilmington, DE

Global Sedan’s Infrastructure engineers are responsible for building the systems and tools that make our teams productive and the technology stack that powers the applications our customers use every day. We believe standing up a healthy service should be fast, standardized, and intuitive. We can run Global Sedan on our laptops on the first day. We can ship code to our customers continuously. We’re empowered to use tools and technologies that provide the Global Sedan community with the best possible experience.

As an engineer on our team, there’s no limit to the impact you can have on the business. All of our engineering teams are responsible for deploying and supporting their own services, and because of this they look to us for advice, guidance, and stability. We anticipate Global Sedan’s driver, passenger, and engineering growth, and we build systems that support it. We invest heavily in infrastructure because we know that engineers are happiest when they’re shipping code.

We believe in picking the right tools for the job, whether that means evaluating third party vendors or building something in house. We aren’t dogmatic about technologies and we adapt our systems based on the needs of the organization. Currently you’ll find us writing Python and integrating our services with a suite of Amazon Web Services, Jenkins, Splunk, Docker, and Graphite, just to name a few.

Your Responsibilities:

  • Developing and maintaining the platform that runs all of Global Sedan’s services
  • Writing and maintaining cloud automation software and internal tools to support developers deploying, running and monitoring individual Global Sedan services
  • Championing best practices for building scalable and reliable services
  • Conducting root cause analysis on production issues with other engineers
  • Responding to production incidents and determining how we can prevent them in the future.
  • Contributing your ideas on how we can continuously improve our systems and processes

About you:

  • You love to code, and you’ve worked with multiple programming languages.
  • You love to build tools that enable a whole organization to rapidly produce software products and services.
  • You have an insatiable craving for making applications more consistent and reliable over time.
  • You believe you can automate everything, and you can identify opportunities to remove manual processes.
  • You understand scalable web architectures and have implemented a few.
  • You enjoy working in a collaborative environment, and you’re committed to driving projects to completion independently and creatively.
  • You’re a great communicator, and can advocate for your proposals while also empathizing with your teammates’ goals and priorities.
  • You graciously help others who look to you for feedback and guidance.
  • You think ahead and build for the future.

Our ideal candidate possesses some of the following:

  • Experience with UNIX systems administration including solid scripting skills in Shell, Python, or PHP
  • Knowledge of configuration management systems such as Puppet, Chef, Salt, or Ansible
  • Experience running Docker containers in a variety of environments
  • Experience building and running RESTful web services on the AWS platform
  • Contributions to open source projects
  • A passion for sustainability and/or transportation

To give you a better idea of what we do, here are some of our recent projects:

  • JobScheduler: A highly available asynchronous system that enqueues, prioritizes, and dispatches HTTP requests. Almost every team at Global Sedan relies on JobScheduler queues.
  • Fireman: A framework for aggregating alarms from multiple sources and managing them via PagerDuty integrations. Teams can set up alerts from a variety of sources but manage them in a more simplified fashion.
  • Confidant: A scalable secret management service for AWS users that eases the pain of rotating credentials, SSL keys, and other types of secrets.
  • Statistics pipeline: A new highly scalable pipeline processing millions of events per second to help all of our engineers monitor and debug Global Sedan.

Engineering, Wilmington, DE

You’re an enthusiastic and experienced app developer looking to take your skills to the next level by joining our awesome iOS team.

We build apps used by millions of people, and we take great pride in our work. This means excellent development practices, careful code architecture, and an organization built around rapid releases.

Work happens at our beautiful Wilmington DE office where you’ll be a member of a product team consisting of 4-6 developers, UX designers, QA and product managers. Within the team, backlog groomings, planning meetings, daily standups, demos and retrospectives keep us agile, accountable and reliable.

Continuous integration with automated testing allows us to run a weekly release train. Our beta release process gives us useful insight into user behavior and heavy use of top-notch analytics, A/B testing and feature flagging allows for rapid iteration.

With a strong focus on delightful user experiences, we balance building new features, refactoring code, and tweaking existing features based on analytics data. Every line of code gets reviewed by other developers, every pixel inspected by designers, and every feature hammered on by manual and automated QA.

Responsibilities:

  • Work within our product teams to build new exciting features
  • Implement pixel perfect designs with advanced animations
  • Improve our code base through continuous refactoring
  • Solve challenging real-time data transfer and synchronization problems
  • Extend and implement our APIs
  • Implement unit tests
  • Keep up to date with the state-of-the-art of iOS development

Qualifications:

  • B.S./M.S. in Computer Science or equivalent, and 3+ years of software engineering
  • 2+ years experience with iOS
  • Demonstrated skills in delivering high quality code
  • Experience working with designers and product managers
  • Bonus Points: Swift knowledge, experience with Interface Builder and Auto Layout, and contributions to open source projects.

Engineering, Wilmington, DE

Global Sedan connects people to transportation to change the way we live and get around our communities. We are looking for product operations managers who bring exceptional problem solving and analytical skills to drive forward a best in class results. Product operations at Global Sedan combines business and product to push for end-to-end impact. The role integrates technical, statistical, and industry skills to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and deeply technical Product Operations Managers to execute across a rapidly growing, fast paced company and industry from our Wilmington, DE headquarters.

Responsibilities:

  • 2+ years of engineering, analysis, statistics, product operations or equivalent consultant experience.
  • Exceptional SQL and excel skills, with an understanding of data structures.
  • Natural ability define and analyze metrics that inform the success of products.
  • Ability to conceptualize, manage and prioritize multiple projects for stakeholders.
  • Detail orientated with superior organizational skills — balancing multiple projects, deadlines, and requests should be second nature to you.
  • An academic background in Computer Science or related engineering discipline.
  • Passion for Global Sedan and what we are trying to achieve in sustainable urban transportation.
  • Ability to design and implement experiments by determining key metrics, collecting key data and analyzing results

Bonus Points:

  • Experience building and scaling a successful startup from the ground up.
  • Experience working in a Product Operations Manager role, with a strong data background.
  • Avid Global Sedan user.

Engineering, Wilmington, DE

Global Sedan is solving some incredibly interesting bleeding-edge algorithms and analytics problems right now. Because of the realtime marketplace that we have created, our data scientists are working on some truly fun and exciting optimization problems that we’d love your help with. We’re seeking candidates that are excited about applying their analytical skills to solving problems that delight users every day.

To Succeed In This Role You Should Be:

  • Proficient at translating unstructured business problems into an abstract mathematical framework.
  • Able to make intelligent approximations to the model if required to make it scalable.
  • Comfortable enough with commonly used computing and database environments to get the data that you need and implement a working prototype of the formulated model.
  • Excited to learn about and apply new methodologies in the intersection of applied math / probability / statistics / computer science

Technical Qualifications:

  • MS/PhD. degree in Statistics, Econometrics, Mathematics, Operations Research, CS or equivalent/related degree.
  • 4+ years of relevant experience with a proven track record of leveraging large amounts of data to drive significant business impact.
  • Expertise in predictive analytics/statistical modeling/data mining algorithms. Must have knowledge/experience in some/all of the following: Multivariate Regression, Logistic Regression, Support Vector Machines, Bagging, Boosting, Decision Trees, Lifetime analysis, common clustering algorithms.
  • Experience in Optimization, Stochastic Processes a plus.

Computing Qualifications:

  • Proficiency in at least one statistical analysis tool such as R, SAS, and/or Weka.
  • Above average capabilities with SQL.
  • Programming aptitude – this can be shown by knowledge of common data structures and ability to write efficient code in at least one language (preferably Python/Perl/Java/C++)

The Problems You’ll be Solving

The Data Science team is Global Sedan’s Applied Research and Development arm. We’re involved in almost every part of the business. Our value add is using data, math and statistics to optimize everything from how we match drivers and passengers to selecting Global Sedan’s next market. We need talented Data Scientists to find new insights from our data that will translate into business impact. You should be creative, curious, have deep math and statistics knowledge, able to be self sufficient in getting your own data, and motivated by having an impact on our business. Our idea of a good day is bringing rigorous statistical methods to creatively address seemingly intractable problems. If that sounds familiar, we want you on our team!

Engineering, Wilmington, DE

Front End Engineers at Global Sedan build and own innovative web applications using advanced JavaScript, advanced CSS, JQuery, and Angular.js with a desire to achieve good design, usability, accessibility, performance, and mobile/responsive web pages.

You will be responsible for sound technical execution of web projects through hands-on development, quality-assurance, and prototyping. These projects will require close collaboration with our product managers, user interface designers, brand producers, data scientists, mustache enthusiasts, and engineering teams.

Projects may occur simultaneously, so you must be able to juggle multiple concurrent initiatives. We will also expect you to champion sound front end standards to engineers, designers, and management.

What we are looking for:

  • A passion for doing things the right way. A defendable opinion on what comprises the “right way” is a major plus.
  • Demonstrate that you’ve built outstanding websites from concept to launch.
  • A keen eye for interaction design and finishing touches.
  • A sense of humor and/or an ability to convincingly simulate a sense of humor.
  • An eagerness to work on a product that has an unusually passionate user base.
  • An abundant desire to achieve perfection, but also a readiness to necessarily compromise.
  • Excitement for our company and what we are trying to achieve in sustainable urban transportation.
  • A willingness to enjoy delicious, free lunches.

What your day will look like:

  • Brief daily meeting to sync with small cross-functional team (scrum).
  • Go off and crank on your project, checking in with other team members throughout the day with questions and updates.
  • You leave the code in a better state than when you found it (progressive refactor).
  • Participate in code reviews to ensure code quality and distribute knowledge.
  • Continuous integration and deployment.
  • Go home knowing that your work today is meaningfully improving the lives of every Global Sedan driver and passenger.

Technical requirements:

  • 5+ years of experience working as a Front End Engineer.
  • B.S. in Computer Science or equivalent.
  • Advanced level knowledge of JavaScript, jQuery, CSS, and HTML5.
  • Experience working with MVC frameworks like Angular.js.
  • Understanding of user-centered design, progressive enhancement and graceful degradation, accessibility, SEO, responsive design, and website performance.
  • Proficiency with Git/Github or other distributed version control systems.
  • Proficiency with Chrome Developer Tools.
  • Proficiency with the command line.

Optional, but a major plus:

  • Proficiency with PHP, Python, Compass, and Angular.js.
  • Experience with CSS preprocessors like Sass.
  • Understanding of unit and integration testing.
  • Experience working with the Facebook Platform and Leaflet.
  • Contributions to open source projects.
  • Mastery of recognizing Arial versus Helvetica.

Engineering, Wilmington, DE

Our drivers and passengers entrust Global Sedan with their personal information and travel details to get where they’re going, and expect us to keep that data safe. Global Sedan’s security team leads efforts across the company to ensure our systems are secure and worthy of our users’ trust.

The security team designs and builds out Global Sedan’s security architecture, consults with other teams as they build and launch new products and features, and responds to incidents that occur. We’re software engineers first, we believe in scaling security through engineering and automation, and we ship frequently. Our work spans the entire company and takes place at all levels of the stack, from infrastructure to web application security, as well as mobile apps and IT.

We’re looking for an engineer who’s excited about growing and improving security at Global Sedan by building systems, advising other teams, and promoting security throughout the company. You’ll play a part in shaping the future of security at Global Sedan, and your work will have significant impact and visibility.

About you:

  • You’re a software engineer, and have solid experience with a high level programming language. Bonus points for experience with C and shell scripts.
  • You have experience with (or a deep interest in) computer security, ideally in both attacking and defending web applications.
  • When facing a problem that’s poorly defined or outside of your expertise, you can quickly learn what you need to dig in, make sense of the problem, and start working towards a solution.
  • You’re a great communicator, and can advocate for your proposals while also empathizing with your teammates’ goals and priorities.
  • You understand that security work must be prioritized because all teams have finite resources. You have good judgment and a sense of when to compromise and when to hold your ground.

In addition, our ideal candidate has experience with a subset of:

  • Teaching your coworkers about security best practices.
  • Amazon Web Services (AWS) or another cloud infrastructure provider.
  • Running multi-tier or distributed web applications at scale.
  • Developing or attacking mobile apps on Android or iOS.
  • Computer network security or major computer networking protocols (e.g. TCP/IP, HTTP, TLS, DNS).
  • OS security or running fleets of Linux or OS X systems.
  • Reverse engineering, malware analysis, or digital forensics.
  • Data analysis, machine learning, or anomaly detection.
  • Data classification or data privacy protection.Cryptography, PKI, or key distribution.

Business Operations, Wilmington, DE

Do you want to shape the future of the fastest growing app in the US? Are you looking to push the team to go even faster within a hyper-growth startup? Are you looking for a culture that supports your personal development? Are you looking to have fun while you hustle? Then come be a Compliance Operations Specialist at Global Sedan! You’ll be in a fast-moving detail-oriented environment at the forefront of our organization and ultimately fulfilling Global Sedan’s regulatory requirements. In this role, you will have the opportunity to work across all areas of the company with some amazing people as part of the newest (and coolest) team at Global Sedan.

Responsibilities:

  • Plan and execute programs to get currently active drivers to compliance, through messaging campaigns, on-the-ground events, and phone calls as necessary
  • Work collaboratively across multiple functions, including Product, Customer Support, Legal, Government Relations, Trust and Safety, and Communications
  • Maintain a feedback loop with regulators, and integrate feedback into compliance processes
  • Keep stakeholders informed; proactively find solutions before problems arise
  • Continuously improve internal processes to respond more quickly and effectively to regulations
  • Act as project manager for new onboarding or document collection process rollouts
  • Maintain a working dashboard of metrics for ongoing programs
  • Help build a strong argument for automation and product fixes to manual operational tasks

Skills & Experience:

  • 3-5 years of ops experience, preferably with an operations or compliance background
  • Thrive in a fast-paced environment
  • Ability to think outside the box, ideas driven
  • Organized and detailed oriented – able to track and deliver ongoing projectsNumerate – defining and updating against key metrics for program success should come naturally
  • Global Sedan user/believer

Business Operations, Wilmington, DE

Do you want to shape the future of the fastest growing app in the US? Are you looking for a culture that supports your personal development? Do you love to solve puzzles? Do you see patterns in everything? Then come be a Fraud and Risk Specialist at Global Sedan! We are looking for someone who will be a part of the team identifying and preventing fraud within the Global Sedan system. This role will report to the Senior Manager of Fraud and Risk.

Responsibilities:

  • Provide fraud and risk support to the Pay team to decrease overall losses to the company.
  • Investigate unauthorized credit card charges — quickly respond and investigate unauthorized transactions.
  • Provide support for chargeback reporting and processing.  Provide necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks are addressed.
  • Work with the team to review the fraud queues on a daily basis.
  • Re-enable and re-engage false positives on a case-by-case basis.  Work closely with the Trust and Safety Team and support to ensure good drivers are not impacted by false positives.
  • Collaborate with your manager and the Product team to improve fraud measures and minimize false positives.  Improving fraud prevention is an ongoing process of trial and error. Critical to that process is constant feedback. Suggest new features/rules for implementation and improvements on existing features.
  • Identify and track false positives to improve existing models.

Qualifications:

  • 2-4 years of experience in a fraud or risk monitoring role at a payments company, bank, or online marketplace.
  • Ability to prioritize and work under a deadline.
  • Passion for Global Sedan and the ride sharing community.
  • Ability to spot patterns, solve problems, and identify things that just don’t look right.
  • Bachelor’s Degree from a top school.
  • Experience working with spreadsheets, pivot tables, and SQL.

Business Operations, Wilmington, DE

Global Sedan’s Payments Operations team strives to create a great payment experience for drivers and passengers on our platform. We’re looking for a Payments Operations Analyst who knows how to drive for solutions, and collaborate in cross-functional teams, to help improve our existing processes.

This is an excellent opportunity to influence the payments strategy for Global Sedan and work with a world-class team of payments professionals.

At Global Sedan, we believe that transportation should be so convenient, it’s magical; we believe that transportation has the potential to connect communities and change lives. If that’s a vision you want to turn into reality, then we want to meet you.

Responsibilities:

  • Develop and audit payments reporting with a keen understanding of internal controls
  • Work directly with internal teams to identify payment issues & provide support for any payments related escalations
  • Gather qualitative and quantitative payments insights to drive for operational improvements
  • Design and implement operational solutions to enhance the end-to-end payment experience
  • Support Payment Operations Manager in day-to-day payment needs

Skills & Experience:

  • 2-4 years of experience in a pay or risk role at a payments company, bank, or online marketplace
  • Ability to thrive in a dynamic, fast-paced environment with strong ability to multi-taskCreative problem solver
  • Solid knowledge of SQL and Excel
  • Self-motivated and curious
  • Passion for Global Sedan and the ride sharing community
  • Bachelor’s Degree

Business Operations, Wilmington, DE

Do you want to shape the future of the fastest growing app in the US? Are you looking to push the team to go even faster within a hyper-growth startup? Are you looking for a culture that supports your personal development? Are you looking to have fun while you hustle? Then join the Business Operations team at Global Sedan.

We are looking for a Project Manager to help coordinate and drive cross functional projects to completion on-time and in budget. In this role, you will have the opportunity to work across all areas of the company with some amazing people as part of the newest (and coolest) team at Global Sedan. This role reports to the Director, Fraud & Payments.

Responsibilities:

  • Work collaboratively across various teams at Global Sedan to support, monitor and track compliance, payments or operations driven initiatives.
  • Determine cross functional team members to be involved in projects.
  • Provide project kick off and ongoing update processes.
  • Review and analyze information received from various stakeholders.
  • Prepare presentations and deliverables for senior leaders, management committees and board of directors.
  • Develop strong relationships across stakeholder groups, manage requests and ensure key deliverables are executed effectively and efficiently.
  • Drive each project to completion with input from the necessary stakeholders, on-time, in compliance, and within budget.
  • Create and help maintain a project management tracking system and database.
  • Execute on special projects and provide support on other initiatives as necessary.

Qualifications:

  • Minimum of 5 years of experience in a project management role.
  • Ability to analyze and quickly understand processes in order to appropriately determine whether objectives and goals have been met.
  • Proven ability to effectively manage multiple, concurrent and cross-functional aspects of a project or projects.
  • Highly organized, detailed-oriented and energetic individual with very strong leadership and project management skills.
  • Excellent MS Word, Excel, Visio and PowerPoint skills.
  • Demonstrate excellent verbal and written communication skills.
  • Ability to think both tactically and strategically.
  • Possess sound judgment, flexibility and nimbleness in changing courses and solving problems swiftly.
  • Ability to multi-task effortlessly and manage competing priorities under demanding deadlines.
  • Extremely efficient, with superb organizational skills; you’ll balance many projects and relationships simultaneously.
  • Passion for Global Sedan and the ride-sharing community.

Business Operations, Wilmington, DE

We are hiring for our Regulatory Compliance Team. Do you have a legal background, and want to use that expertise to advise a fast-growing business on complex regulatory issues? Are you creative and like to think on your feet? Do you want to help change the transportation industry? If so, then this role is for you.

The Regulatory Compliance Manager will be responsible for developing a deep understanding of Global Sedan’s regulatory obligations in various markets, and providing the necessary guidance throughout the organization to implement those regulations. The Regulatory Compliance Manager will also negotiate directly with regulators to get favorable regulations in place that reflect Global Sedan’s business objectives. This role will report to the Director of Regulatory Compliance.

Responsibilities:

  • Interprets and analyzes new regulations and laws that govern Global Sedan’s operations. Provides strategic advice and guidance on implementing those laws, working closely with the product, legal, communications, and operations teams.
  • Works closely with regulators in various jurisdictions to negotiate for favorable regulations that support the company’s business objectives. Maintains ongoing positive relationship with regulators.
  • Works closely with legal and government relations to draft correspondence, comments, and position papers touching upon Global Sedan compliance matters.
  • Meets corporate compliance objectives by forecasting requirements, analyzing variances, and initiating corrective actions.
  • Works closely with legal and government relations to recommend public policy strategies and operational impacts.
  • Keeps management, operational, and marketing areas informed of compliance issues.

Skills & Experience:

  • 3-5 years of legal experience at a mid to large size law firm, government regulatory entity or in-house at a technology company, with a J.D. from a top law school.
  • Outstanding writing, research, negotiating, and interpersonal skills. Strong oral advocacy and presentation skills.
  • Experience advising fast growing businesses in a regulated industry.
  • Proven ability to work cross functionally to achieve maximum compliance while minimizing the impact of compliance on the business.
  • An understanding of the transportation industry, ridesharing, payments, or other fast growing newly regulated industry.

Business Operations, Wilmington, DE

We’re looking for an experienced Fraud & Risk Analyst to join Global Sedan’s Fraud team. You’ll be a critical part of our team as we build out the Fraud and Risk strategy to support our growing company.

The fraud operation team is responsible for building trust in Global Sedan’s ecosystem. We work closely with product and engineering to advocate responsible usage of the platform and to reduce malicious activities.

This position reports to the Senior Manager, Fraud Risk Operations. The ideal candidate is technically minded, highly analytical and data driven. If you’re sharp, business savvy, resourceful, and can communicate complex ideas with ease, then we’d like to talk to you.

Responsibilities:

  • Analyze effectiveness of fraud models and provide actionable feedback to product teamLead quality control for Global Sedan’s fraud models
  • Partner closely with operations, product, legal, compliance, and analytics teamsWork with engineering teams to conceive, design & monitor fraud risk strategies in order to improve decisions accuracy and reduce false positives.
  • Develop and analyze metrics to measure and improve the performance of the models
  • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the models
  • Work with the business to develop, implement and maintain effective risk management programs to align with the business needs
  • Create and improve tools, procedures, and workflows that minimize risk and enhance customer experience
  • Partner with Operations to build fraud and risk considerations into our future product plans

Skills & Experience:

  • B.S. in economics, applied math, statistics or other quantitative field; M.S. preferred
  • 3 – 5 years of relevant experience
  • A strong passion for ride-sharing & Global Sedan’s mission
  • Intermediate SQL experience; some knowledge of programming languages (Javascript and Python) preferred
  • Prior start-up experience & a get-it-done attitude
  • Detective-like mentality; you want to help customers but also maintain strong risk models
  • Strong communication skills; you can take complex risk models and clearly share in presentations or writing

Business Operations, Wilmington, DE

Global Sedan’s Payments Operations team strives to create a great payment experience for drivers and passengers on our platform. We’re looking for a Senior Payments Operations Manager to drive and define our payment operations strategy.

Your role will be a blend of strategy, operations, insights, and product. You’ll report to and work closely with our Director, Fraud and Payments to evolve our current payment strategy.

Responsibilities:

  • Collaborate with cross-functional teams, including Product, Engineering, Finance, Legal, Analytics, and Research to define the strategic plan for Pay
  • Define and manage the Pay playbook
  • Build and lead supporting team, with P&L management for Pay & Risk Operations
  • Identify discrepancies and spot fraud; develop risk prevention systems and processes
  • Select, influence, and build vendor relationships
  • Develop operational strategy and tactics to ensure a seamless payments experience
  • Partner with finance and Trust and Safety to optimize compliance pay procedures
  • Work closely with engineering and product to remove friction and create delight for both sides of the marketplace
  • Work closely with Product to prioritize and scope product investments in Pay

Skills:

  • Top-notch skills in both strategy and execution, ideally for a high growth technology company. You’ll need to frame and get buy-in on strategy from executive leadership, and then translate that strategy into priorities and projects
  • Analytical and strategic, you use data to make decisions and lead your team
  • Sense of humor and a get things done attitude
  • Proven track record of effective leadership with the ability to motivate and inspire both teams and individuals
  • Extremely efficient, with superb organizational skills. You’ll balance many projects and relationships simultaneously

Requirements:

  • Bachelor’s Degree from a top school
  • Results-driven and highly quantitative
  • Experience working with spreadsheets, pivot tables, and SQL
  • Experience working with transactional systems, processes or analytics in a technology company
  • 5+ years of experience in a payments role at a payments company, bank, or online marketplace
  • Experience in managing fraud, chargebacks, and payments processing
  • Expertise in global payments industry, ideally with experience working in payments/banking
  • Passion for Global Sedan and the ride-sharing community

Marketing, Wilmington, DE

Description

This role is responsible for leading Global Sedan’s social media and digital content organization. This manager will set the vision, process, and strategy for global social media and digital content and work with Global Sedan’s operations, brand marketing, growth marketing, and communications and policy teams to drive world-class digital marketing for the Global Sedan brand.

Candidates for this role should be proven innovators and digital media experts, ready to build and grow Global Sedan’s digital presence to match our rapidly growing global brand. This person will be responsible for leading the team to develop global digital content, place scientific rigor and analysis around the growth of the Global Sedan brand, and build strategies and resources for a widely distributed and diverse marketing team.

Responsibilities:

  • Manage, mentor, and grow a rapidly evolving global social media and content team
  • Continuously refine and evolve our global social media and digital content strategy
  • Help establish global voice and messaging for the Global Sedan brand on social media
  • Inspire innovation and creativity across our global digital channels
  • Drive awareness, advocacy, marketing, and storytelling around Global Sedan initiatives and campaigns to engage both current and prospective riders, drivers, and employees
  • Define and track KPIs for our global social media and digital content strategy, as well as benchmark competitors, tying key digital metrics back to core business objectives
  • Facilitate knowledge and resource sharing to ensure a high bar for digital execution across a highly distributed team
  • Work with teams to develop a sophisticated strategy for reaching audiences through all social media channels
  • Gather qualitative and quantitative intelligence to monitor brand perception

Requirements:


The ideal candidate for this role should have:

  • 5-10 years experience in social or digital marketing, or related field
  • Proven experience managing medium to large teams
  • Degree in marketing, communications, or a related area
  • Outstanding written, verbal, and visual communication skills
  • Passionate about social media, digital media, content marketing, the Global Sedan brand, and telling the Global Sedan story
  • A self-starting attitude—ready to seize opportunities to make an impact without needing to be told
  • This role is a big one. You’ll wear many hats, work on a huge variety of projects, and help define your role, your team’s role, and Global Sedan’s social and digital content strategy as Global Sedan continues to expand and innovate.

Preferred Qualifications:

  • Strong analytical skills for measuring/tracking success and KPIs
  • Experience managing remote contributors
  • Brand marketing and PR skills are a plus