Safety

At Global Sedan, Safety is important to us—whether you’re in the backseat or behind the wheel.

We understand that good drivers are the most precious asset for any transportation company, we are developing an in-house training program that will include how to inform new drivers about our high standards of safety and customer service; all drivers will be required to receive mandatory training on Safety, Customer Service and Sexual Harassment Awareness & Prevention. Drivers can take the training through videos or by bimonthly email updates.

Support

Our support team is available around the clock to take care of our customers and drivers.

DMV and Background Checks

Every driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and DMV checks.

The criminal background check includes national and county-level databases and records stretching back a minimum of 7 years. Among other things, Global Sedan disqualifies driver applicants for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check.

Zero-Tolerance Policy

Global Sedan maintains a zero-tolerance drug and alcohol policy for Global Sedan drivers. To report suspicions of intoxicant use by a Global Sedan driver, email us or call +1 (800) 308-9886

Two-way Ratings

You’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. Global Sedan takes all user ratings and driver feedback very seriously.

 

Our commitment to riders

Global Sedan is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip.

Customer Before The Trip -Getting a safe ride

Safe pickups

The Global Sedan app will automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.

Open to everyone, everywhere

All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.

Driver profiles

When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.

Customer OnTrip – Getting to your destination

Share your ETA

Once your driver has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you

No need for cash

Fares are automatically charged to the rider’s payment on file, so rides in most cities avoid the risk and hassle of carrying cash, making change, and fare disputes.

After the Trip – Always here for you

Anonymous feedback

After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.

24/7 support

Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.

Rapid response

Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise. Tel +1 (800) 308-9886

 

Safety behind the wheel – Our commitment to drivers

Global Sedan is dedicated to keeping people safe on the road. Our technology enables us to focus on driver safety before, during, and after every trip.

Driver – Before the Trip – Picking up passengers

No anonymous pickups

All riders must create an account and provide their phone number and payment information before they can request a ride. So when you accept a request, you’ll know who you’re picking up and so will Global Sedan admin.

Phone numbers

In many locations around the world, Global Sedan uses technology that can each other contact directly without calling dispatch. So when you and your rider need to contact each other.

Driver OnTrip – Getting to the destination

In-app navigation

When riders enter their destination, you will automatically receive turn-by-turn directions in the app—so you can focus on getting there safely.

Always on the map

GPS data is logged for every trip so we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.

After the Trip – Always improving the Global Sedan experience

Cashless payments

Fares are automatically charged to the rider’s payment method on file, so in most cities you can avoid the risk and hassle of carrying cash and making change.

Driver feedback

You rate your rider after every trip. We review those ratings to ensure that everyone you pick up is as respectful as you are. Riders reported to violate our terms of service may be prevented from using Global Sedan.

24/7 support

Our support team is always ready to respond to any questions you may have about your driving experience. Tel +1 (800) 308-9886