We understand that good drivers are the most precious asset for any transportation company, we are developing an in-house training program that will include how to inform new drivers about our high standards of safety and customer service; all drivers will be required to receive mandatory training on Safety, Customer Service and Sexual Harassment Awareness & Prevention. Drivers can take the training through videos or by bimonthly email updates.
SupportOur support team is available around the clock to take care of our customers and drivers.
DMV and Background ChecksEvery driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and DMV checks.
The criminal background check includes national and county-level databases and records stretching back a minimum of 7 years. Among other things, Global Sedan disqualifies driver applicants for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check.
Zero-Tolerance PolicyGlobal Sedan maintains a zero-tolerance drug and alcohol policy for Global Sedan drivers. To report suspicions of intoxicant use by a Global Sedan driver, email us or call +1 (800) 308-9886
Two-way RatingsYou’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. Global Sedan takes all user ratings and driver feedback very seriously.
Our commitment to ridersGlobal Sedan is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip.
Customer Before The Trip -Getting a safe ride
Safe pickupsThe Global Sedan app will automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.
Open to everyone, everywhereAll ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.
Driver profilesWhen you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.
Customer OnTrip – Getting to your destination
Share your ETAOnce your driver has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you
No need for cashFares are automatically charged to the rider’s payment on file, so rides in most cities avoid the risk and hassle of carrying cash, making change, and fare disputes.
After the Trip – Always here for you
Anonymous feedbackAfter every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.
24/7 supportOur support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.
Rapid responseOur specially-trained incident response teams are available around the clock to handle any urgent concerns that arise. Tel +1 (800) 308-9886